A 99.9% Server Uptime
Our shared web hosting platform is based on a steady, first–rate hardware configuration and a strongly customized Linux variation. So, irrespective of what your site is, or how many site visitors you’ve got, or even if there’s a DoS assault, our servers will stay up and running and your web sites will stay visible online.
All shared web hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it is essential that you also set up your own network infrastructure. That’s the reason why we built a custom internal network in all our datacenter facilities. Based on world–class Juniper switches and routers, our internal network allows for extraordinarily fast data transmission rates and is also completely redundant.
Hence, you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, irrespective of which hosting service you have picked.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you are not delighted by our services, or if you think that they are insufficient, or if you decide that you need to have a VPS web hosting service instead of a cloud hosting package – you will get your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain full control of your domains even when you close your web hosting account with us.
24/7 Technical Support
We have attentively selected each individual member of our 24x7 support department to ensure that we can offer the best possible client support that you can possibly get. Each one of our tech support engineers has several years of experience working with hosting accounts behind his back, therefore they know what they are doing. Besides, they’re available to you 24–7–365 – you’ll be able to reach them at any moment and they’ll respond back to you ASAP.
Their average support ticket response time is just twenty minutes, while with other web hosting suppliers you are forced to wait around for days. Plus, we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be replied to in less than sixty minutes.